Frequently asked questions
What is made-to-order production?
Each piece is embroidered with the RS crest after you order, by our production partners in Europe, then shipped. We do not keep a stock of embroidered pieces.
What are the delivery times?
Allow 2 to 5 business days of production (embroidery included), then 2 to 5 business days of delivery in France and 4 to 8 business days within the European Union. A tracking number is sent to you as soon as your order ships.
How does the embroidery work?
The RS crest is machine-embroidered, stitch by stitch, directly onto the piece, by our production partners. The relief is discreet and the finish neat.
Can I return an item?
Yes. You have a 14-day right of withdrawal from receipt, without having to give a reason: the item must be new, unworn and in good condition. This right applies to all our pieces. Return costs are borne by you, and we refund you no later than 14 days after being informed of your decision. Details and a model form on our delivery & returns page.
Do you ship outside France?
Yes, we ship throughout the European Union and to some countries outside it. Delivery costs, borne by you, are shown before you confirm your order; outside the European Union, import duties and taxes may apply.
How do I care for my piece?
Wash it inside out at low temperature and iron it inside out without pressing on the crest. Also check the care label.
How do I choose my size?
Each product page lists the available sizes. If you hesitate between two sizes, write to us before ordering.
Any questions?
Contact us through our contact page or at contact@maisonsahari.fr; we reply within one to two business days.
